Refund & Cancellation Policy

Before we start work

If you've paid but we haven't yet begun reviewing your request or held your call, email support@firstdiagnostic.net and we'll cancel and refund you in full.

After work has started

Because each diagnosis is a personalised service delivered by a mechanic's time, once we've started reviewing your codes and symptoms, or once your booked call has taken place, the work is considered delivered. If you're not satisfied that we provided the service described, contact us and we'll put it right or offer a fair resolution.

Voice calls

You can reschedule or cancel a voice call by email before the slot; let us know as early as you can so the time can be reused. Missed slots without notice may not be refundable.

Your statutory rights

Nothing here affects your legal rights as a consumer. Where the Consumer Contracts Regulations apply, you may have a right to cancel within 14 days, note that for services you ask us to start within that period, that right can be affected once the service has begun.

How to request

Email support@firstdiagnostic.net with your order number and we'll respond within one working day.